This is a warning to all car owners: NEVER LEAVE YOUR CAR UNDER REPAIR TO YOUR CAR’S AUTHORIZED SERVICE CENTER (CASA).
On August 24, 2020, Tey Usis posted his experience bringing his Toyota Prado for repair to the Toyota Dasmariñas Cavite on his Facebook account. Usis wrote that he brought the vehicle for repair on August 20, 2020. Three days later, he was informed that his car was not yet ready for release due to the unavailability of spare parts.
On August 24, 2020, he was surprised to see his car on the road. He decided to tail it until it stopped at a local auto supply store, which was approximately 6.4 kilometers away from the Toyota machine shop.
The Toyota SUV brought for repair was seen by the car’s owner on the road, driven by someone to procure the materials for his car. It turned out, according to Usis, the vehicle, which was driven by, presumably, a Toyota employee because he was wearing the company’s uniform, was used to buy the missing parts.
At the end of his post, he pointed out two issues:
- Toyota is using a client’s car to buy car parts.
- Toyota is using spare parts from unknown sources.
The white SUV stopped at a local motor supply store 6.4 kilometers away from the car’s machine shop.
His Facebook post gathered mixed reactions from netizens. Some commenters said they were already familiar with this practice long ago, so they resolved not to bring their cars to the casa when they required repair. Others suggest that Usis file a carnapping case, then ask for damages so that his car will be paid in full if this is under bank financing.
As of this writing, the post has generated more than seven thousand reactions and more than eight thousand shares.
Do you have a similar experience? Please reply in the Comment Section below. Most of us would like to know if this is a prevalent practice.
Oh my goodness that is so crazy! It's super important to keep this in mind and to look out for this! Thank you for sharing!
It is so frustrating to hear of companies doing shady things like this. I am glad we now have the internet to help bring these things to light. But we should also be careful not to ruin the reputation of people just because we don't agree with them. We should keep the complaints on tangible things like this car problem!
This is insane! Luckily we have the internet to voice out our frustrations now a says! This is surely something we need to look out for.
Glad you shared this blog post with us found it quite interesting and useful one indeed…great work though…
Wow I am so sorry this happened. Hopefully everything gets resolved.
wow that's crazy! how frustrating to see companies do that. Thanks for sharing and spreading awareness of this.
I've never hard this experience but that it insane to me!
Wow, that's horrible! I'm so sorry this happened! Hopefully everything goes well. 🙂
wow I had no idea. Well with all of these reactions they have no choice but to make some changes now.
Thats so crazy! Iam feeling sad that i don't know even driving
Carnapping is too much. The owner of the CASA should be sanctioned. That's my opinion.
That's insane and too think that still happens nowadays even though some people already knew. It's sad that companies do that to their customers.