Did you stress out because you have a locked SSS password?
Did you worry more because you can no longer access the email address associated with your SSS records, thus you cannot send the password reset to your email account?
In my previous article, I discussed how to retrieve your SSS online account using your active email address in this link.
Now, in this post, I will be talking about how to retrieve your SSS locked password even if you forgot your email address or email password or both.
Here are the 3 easy steps to get your SSS online journey on the right track.
Guide to Recover Your Locked SSS Online Account
1. Send an email to SSS 24/7 Helpdesk by using this email address: firstname.lastname@example.org, stating that you want to update your email address or you want assistance to reset your password;
2. Wait for the confirmation email from the SSS Helpdesk, which they will send as soon as you hit the “SEND” button in Step 1;
The confirmation/acknowledgement email signifies that SSS received
your letter-request for email/password.
3. Wait for another email that will require you to send in your SSS data and scanned copy of your SSS ID.
UPDATE: Usually, SSS will reply to your letter-request one week after they acknowledge your email. Due to the volume of email requests, they may not act on your request immediately. You need to follow-up by sending another email, specifying the date you emailed your letter-request.
4. Wait for the final email with the link to the password reset menu and follow the instructions;
The final email that SSS will send to you contains your User ID and temporary password.
You have to follow the instructions once you received this email.
Your password should be a combination of alphabets and numbers and must begin with an alphabet and no special characters.
Your SSS online account is the key to hassle-free online transactions with the country’s pension fund. Plus you can transact anytime and anywhere.
I hope you will find it easy to follow the SSS instructions on password reset and eventually get a new password.
I want to hear from you. Did you find it difficult to get a new password? Please share your thoughts, too.