Cash Dispense / What to do if your ATM has failed to dispense cash

Automated teller machines, commonly known as ATMs, are beneficial for making financial transactions. They are convenient to use and can be found almost anywhere. ATMs allow people to withdraw money from their bank accounts, make cash transfers between accounts, and even make deposits. They are a great way to manage money and keep track of finances.

Why should you use the ATM?

 ATM is a great way to access your money quickly and securely. Some of the key advantages of using an ATM include the following:

• Convenience: ATMs are available 24/7, so you can access your money whenever necessary.
• Accessibility: ATMs are located in various locations, so you can find one near you, no matter where you are.
• Security: ATMs are designed to be secure, with multiple layers of protection to keep your money safe.
• Savings: Withdrawing money from an ATM can save you on fees compared to other banking services.
• Variety: ATMs offer a wide range of services, from cash withdrawals to paying bills.

ATMs provide a flexible and secure way to access your money anytime, anywhere. With the convenience of 24-hour access and the added benefits of additional services, ATMs are becoming an increasingly popular way to access your funds.

How does the ATM process cash dispense transaction?

Automated Teller Machines (ATMs) dispense cash using a mechanical deposit and withdrawal system. When a customer inserts their ATM card, the machine reads the card and verifies the customer’s identity.

The customer then chooses the amount of cash they would like to withdraw, which is then dispensed in the form of bank notes. The ATM then subtracts the amount of money from the customer’s bank account and records the transaction.

What should you do in a failed cash dispense transaction?

It can be a disappointing experience when you try to withdraw cash from an ATM only to find that it has failed to dispense the requested funds but already deducted your bank balance.  If you are in a similar situation, here are some tips to help you get your money back.

• Keep the ATM transaction receipt: You should first secure the receipt with your transaction details. If the ATM receipt is unavailable, write down the date, time, and location on a piece of paper.

• Contact the bank:Report the failed cash dispense to your bank of account and the bank that owns the ATM if you withdrew from another bank. You have to fill up a bank form for this purpose. A customer service representative from the bank will advise you further on the next course of action.

• Follow-up if you have not received any feedback: If you did not hear from the bank within a reasonable time, make a follow-up call, or you may visit the bank. Ask for an update and resolution of the complaint.

• Elevate your problem to BSP:If the bank did not act promptly or will not give your money back, contact the Bangko Sentral ng Pilipinas (BSP) to air your concern. Be prepared to provide the complete transaction details, such as the time and date of the transaction, the amount of cash requested, and the exact location of the ATM.

No matter the outcome, it’s important to remain polite and patient when dealing with the bank’s customer service representatives. They are likely doing their best to help you get your money back.

Final thoughts

When making an ATM withdrawal, it’s important to remember that you should always keep your card and personal information safe and secure. Be aware of your surroundings, and keep your card and money exposed after withdrawing.

Finally, keep track of your account balance so you don’t exceed your limit and incur any extra fees or charges.